Technical Support Channels
A Sixty–Minute Ticket Response Guarantee
We provide a sixty–minute response guarantee for any ticket or email that you send to our client care staff. We will rapidly answer all general enquiries and forward right away the issue to our server admins if any additional assistance is required. If you order the Admin Services package, we will perform any of the included server management services at a time that has been agreed upon earlier.
A Topflight Help Desk Support Service
We’ll be at your disposal 24–7–365 to reply to any inquiries that you may have about our Control Panel or any of the apps that we have installed for you on the dedicated web hosting server. If you also require help handling server administration tasks, you can have a glance at our Admin Services package, which includes backup storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and software installation services
An Easy–to–Navigate Help Section
We have equipped the Control Panel with a detailed knowledgebase, which features comprehensive explanations of its features and functionalities. Besides, we have prepared exhaustive video tutorials that will further show you how to carry out a certain operation or solve a commonly experienced problem. All the instructional articles and the tutorial video clips are readily accessible from each section of the Control Panel through the Videos and Help buttons situated in the top right corner.