Lots of people who begin using their 1st hosting account, or change companies, normally have questions about how particular procedures are performed or confront complications when setting up different things such as emails, site settings, and so on. Because of this, a lot of web hosting providers have prepared documentation with the most common questions and problems so as to help their clients obtain information swiftly and easily. Consequently, the support team representatives can focus on actual problems that particular clients may be experiencing, since the solution for the minor things will already be available on the web and clients can handle them without contacting the support staff. Having in-depth documentation is really important, particularly for new clients without any practical experience whatsoever, since the web hosting service entails a vast number of features and many individuals can become perplexed about what to do. A good knowledge base can both help you do the tasks that you want and acquaint yourself with how the hosting service functions as a whole.

Extensive Online Documentation in Shared Web Hosting

Our shared web hosting plans include an exhaustive knowledge base where you can find information on all the predicaments that you could chance upon and their resolutions. You can read how to set up and manage a mailing list, how to use an .htaccess configuration file, or how to proceed if the settings of your email client are accurate, but you’re unable to send emails, for example. We have tried our best to be as thorough as possible and to cover all possible options so as to save you time and to provide you with different solutions for any issue. The knowledge base comprises educative articles as well – both generic ones about the hosting service as a whole, and more specific ones, which will let you in on the features and functions of the Hepsia hosting Control Panel. You can find articles that are dedicated to specific functions and features in every section of the Control Panel, whereas if you wish to check the whole article archive, you can go to the Help section.

Extensive Online Documentation in Semi-dedicated Hosting

We have prepared an extensive online knowledge base for all our present and potential customers, so if you purchase a semi-dedicated server package from us, you’ll be able to find any info that you are looking for at any moment. We have heaps of educative help articles, which will help you understand better what’s happening in your semi-dedicated server account – "What’s PHP?" and "What are file permissions?" are only 2 examples. Our comprehensive manuals will help you do anything you wish – unzip an archive, import a MySQL database, forward a domain, etc. Moreover, we also have troubleshooting instructions, which will permit you to find out what spurs a given problem and the viable solutions for it. If you can’t send e-mail messages or your domain name returns an HTTP 500 error message, for instance, you can check our knowledge base and rectify the problem very quickly. You can access the articles through any Control Panel section, as well as through the all-encompassing Help section.