If you have ordered a hosting package and you have certain inquiries relating to a particular feature/function, or in case you’ve faced a certain challenge and you require help, you should be able to touch base with the respective customer support staff. All hosting companies deploy a ticketing system no matter if they offer other methods of contacting them aside from it or not, because the best way to deal with a problem most often is to submit a ticket. This method of correspondence makes the responses sent by both parties simple to track and enables the support staff representatives to escalate the issue in the event that, for instance, a server admin should interfere. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you will have to have no less than 2 separate accounts to get in touch with the help desk support staff and to actually manage the hosting space. Constantly switching between different accounts may sometimes be a nuisance, not to mention the fact that it requires quite a lot of time for the majority of web hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Shared Web Hosting

Our shared web hosting services feature an integrated ticketing system, which is an essential part of our in-house built Hepsia hosting Control Panel. Unlike other comparable tools, Hepsia permits you to manage everything related to the web hosting service itself in the same location – payments, files, emails, support tickets, etc., avoiding the need to go through different admin interfaces. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can submit a ticket with just a few clicks of the mouse without leaving your Control Panel. During the process, you can pick a category and our system will present you with a variety of informative articles, which will give you more info and which may help you solve any specific issue even before you actually send a ticket. We guarantee a support ticket response time of no more than one hour, even in case it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we are using is built into the Hepsia Control Panel, which we’ve created for our semi-dedicated hosting, which means that you won’t need a different support platform to get in touch with our customer support staff – you can do this on the spot in the event that you run into a difficulty. Opening a new ticket requires a couple of clicks and finding an older one is equally simple. With our smart search functionality, you can quickly track down any ticket that you have already opened. You can submit a ticket at any given point in time as our client support staff members are available night and day and answer in less than one hour, although it rarely takes this much to receive a reply. With Hepsia, you will have everything in one single location and you can just forget about needing to log in and out of 2 or more platforms to solve a simple issue.