If you’ve ever got any enquiries concerning the web hosting service or if you experience a problem with your websites, you will need to touch base with the hosting provider’s help desk support team. It may not make a difference how swiftly they will respond if you’ve got an enquiry of a generic nature, but a problem like a bungled web application update, for instance, may result in your site becoming broken or unreachable on the web. And the longer you have to wait for the support team to lend a helping hand, the longer the site will be down. In case you offer goods or services online, any outage will affect your website in a disruptive way and you may lose existing or prospective clients. Lots of web hosting providers, predominantly resellers, reply to support tickets and emails within twenty four hours, but in the online space that is far too long, as clients will scarcely ever go back to a website that isn’t functioning correctly over a prolonged span of time.

One-Hour Response Guarantee in Shared Web Hosting

Our shared web hosting services come with a sixty-minute response time guarantee, which suggests that regardless of what query or predicament you might have, we will always be there to lend a helping hand. The fact is, it seldom takes more than half an hour to get a problem fixed or a query answered, and this is valid for both technical and sales matters. Our technical support staff reps are available 24-7, even on public holidays and weekends, which implies that you’ll receive instant assistance whenever you need it. We are aware of precisely how priceless time can be, so by the time we respond to your e-mail or trouble ticket, we’ll have probed into the issue and, if we haven’t come up with a solution, we will give you more details on what you need to do on your end, when the circumstances demand it. With our support services, you can be certain that there will be somebody to help you instantly, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from us, you can take full advantage of our fast support services. You’ll obtain an answer to any support ticket opened from the web hosting Control Panel or e-mail sent to our tech and customer support staff in no more than 1 hour. The response time is guaranteed and it is valid regardless of the issue – technical or billing. Often, it takes much less time to examine and resolve a problem. We’ll provide you with more details if the solution involves something that has to be done on your end. If you get in touch with us during official holidays or weekends, the response time will be precisely the same and due to the fact that our support staff will be at your disposal 24 hours a day, you’ll get immediate help for virtually any general, technical or billing issue irrespective of what time of day or night it is.