24/7 Customer Support in Shared Web Hosting
The customer and technical support services for our shared web hosting packages are twenty-four-seven, thus you can forget all about waiting for a few days in order to get assistance. In case you aren't our client yet, you can call us, chat with a representative or send an e-mail message. If you currently have an account, you can open a support ticket on top of the other three options for communication. You are able to choose the most appropriate way to contact us depending on what your location is or what device you're using. We're able to assist you for almost any webhosting-related question that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a support ticket, but even then the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
All of the semi-dedicated hosting that we supply come with 24/7 customer and tech support, so regardless of what issue you experience, you'll be able to contact us and we will give you a hand straight away. Our guaranteed response time for every e-mail or trouble ticket that you open through your Hepsia website hosting Control Panel is just one hour; typically the response time hardly ever is more than 20 min. In addition, we provide phone support with a couple of local numbers worldwide plus a live chat, so you are able to get in touch with us and find more information about our solutions even if you do not have an account yet. We are able to assist you with nearly any question or an issue you have - payment methods, plan specs, email setup, website hosting account settings, and so on. If you employ our services, you will not ever experience a situation where you have to wait for a few days to get a problem solved like you'll need to do with many other service providers.
24/7 Customer Support in VPS Hosting
In case you acquire a virtual private server from our company, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we now have a couple of local phone numbers in the U.S.A., the UK and Australia as well as a live chat service. If you are a current customer and you require help with some technical issue that requires more time to investigate or resolve, you will be able to open a ticket from your billing account or you will be able to send an e-mail and we will take care of the problem and send you an answer within the hour. The response time is guaranteed 24/7, including weekends and holidays, yet for the majority of issues it takes no more than half an hour to receive assistance. Our support service covers your VPS and all of the pre-installed software it features, so in case you'd like to have help with third-party applications, you'll be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to get prompt support in general, let alone when you manage an entire server, so each dedicated server that we offer features 24/7 support with 1-hour reply time warranty regardless of the matter. This service is free of charge for all the difficulties with your server or the software that was installed by our admins during the setup, so you can get in touch with us as many times as you'd like, even during holidays. You could either open a support ticket from your billing area or you could send an e-mail message, and the actual reply time for either rarely exceeds 30 mins as we have administrators available round the clock. In case you want general information about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers that we have on 3 different continents or you can take advantage of our live chat service and speak with a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you can include to your server package through your billing Control Panel.